Handling Roof Damage Responsibly—Our Warranty Practices Explained

When it comes to protecting your home, few things matter as much as a strong and reliable roof. It shields your family from the elements, preserves the value of your property, and provides peace of mind when storms roll through New Jersey. But what happens if damage occurs despite careful installation and high-quality materials? At Hidalgo Brothers, we believe the answer lies in how responsibly a roofing company handles warranty practices.

In this article, we’ll explain how we approach roof damage, what our warranty coverage looks like, and why transparent practices matter when it comes to protecting your investment.

Why Roof Warranty Practices Matter

Many homeowners don’t think about warranties until something goes wrong. Unfortunately, by then it can be too late to discover that the “warranty” they thought they had was full of loopholes or only covered a fraction of the problem.

A roofing warranty isn’t just paperwork—it’s a promise. It reflects whether a contractor stands behind their work, the materials they use, and their commitment to their clients long after installation day. At Hidalgo Brothers, our reputation in Wharton, Succasunna, and surrounding NJ communities is built on trust, and that means handling warranty claims with fairness and responsibility.

Types of Roof Warranties You Should Know

Before diving into how we handle warranty claims, it helps to understand the two main types of warranties you’ll encounter in roofing.

1. Manufacturer’s Warranty

This comes directly from the company that produces the roofing materials. It typically covers defects in shingles, underlayment, or other products. Most manufacturer warranties last 20–50 years, but the specifics vary depending on the brand and product line.

2. Workmanship Warranty

This warranty comes from the roofing contractor. It covers installation errors or craftsmanship issues that could lead to problems like leaks, poor ventilation, or premature wear.

When you hire Hidalgo Brothers, you get the benefit of both. We partner with trusted manufacturers to ensure you’re covered on materials, and we back our workmanship so you’re never left in the dark if an issue arises.

How Hidalgo Brothers Handles Roof Damage Responsibly

When roof damage occurs, whether from storms, unexpected wear, or installation concerns, we follow a clear and fair process.

Step 1: Inspection and Documentation

The first step is always a thorough inspection. Our team evaluates the issue, takes detailed photos, and documents whether the problem stems from storm damage, material defect, or workmanship. This helps us identify the right warranty path and ensures nothing is overlooked.

Step 2: Clear Communication with Homeowners

We know roofing issues can feel overwhelming, so we prioritize transparency. We explain what we found, whether it falls under warranty, and what next steps look like. We never leave our customers guessing or buried under technical jargon.

Step 3: Coordination with Manufacturers (if applicable)

If the issue is related to materials, we work directly with the manufacturer on your behalf. Homeowners shouldn’t have to navigate long warranty claims alone—that’s part of our responsibility.

Step 4: Quick, Fair Repairs

Once the claim is approved or covered under our workmanship warranty, we schedule repairs promptly. Our goal is not just to fix the roof but to restore your peace of mind.

Common Questions About Our Warranty Practices

What if the damage was caused by a storm?

Storm-related damage is usually covered by homeowner’s insurance, not a warranty. However, our team helps with inspections and documentation, which can be critical when filing an insurance claim.

How long does the workmanship warranty last?

We stand by our work and offer strong workmanship warranties that reflect our confidence in our team’s skill. Exact coverage details are outlined clearly in our contracts so there are no surprises later.

What if the problem is due to both materials and installation?

In cases where issues overlap, we don’t play the blame game. Instead, we work with the manufacturer and take responsibility where it’s due so that the repair process moves forward without unnecessary delays.

Why Transparency in Warranties Matters

Roofing is one of the biggest investments a homeowner makes, and unfortunately, some contractors use warranties as selling points without explaining the fine print. We’ve met homeowners in Morris County and beyond who were shocked to find their warranty didn’t cover what they thought it did.

At Hidalgo Brothers, we take a different approach. We outline warranty terms in plain language, explain what’s included, and make sure our clients feel confident about their coverage before a single shingle is installed. This upfront honesty is one of the reasons so many New Jersey homeowners trust us with their homes.

Real-Life Example: Standing By Our Work

One of our recent clients in Wharton had a leak appear less than a year after installation. After inspecting the roof, we discovered that the issue stemmed from an overlooked flashing detail during installation. Instead of making excuses or pointing fingers, we honored our workmanship warranty, repaired the problem at no cost, and followed up later to ensure everything held up through the next storm season.

That’s what responsible warranty practices look like in action.

Protecting Your Home Starts with the Right Roofing Partner

A roof warranty isn’t worth much if the company behind it won’t stand by their word. At Hidalgo Brothers, our philosophy is simple: if we put our name on it, we take responsibility for it.

Whether you’re replacing a roof, repairing storm damage, or planning a new construction project, choosing a contractor who values warranty integrity will save you stress and money in the long run.

Call Us Today

If you want a roofing partner who handles roof damage responsibly and backs up their work with transparent, dependable warranty practices, give us a call at 973-525-6835 or visit us at Hidalgo Brothers Roofing.

Your home deserves protection you can trust—and that trust starts with how warranties are handled.